TASSIE HOLIDAY Voucher Support
Have you got a question that you can’t find in our FAQ's or wish to provide feedback?
No problem, please complete the form below and we will respond back via email.
How will I know if I am successful in the ballot?
If you are successful in the ballot, you will be notified via text message and email on the date of the draw, being 3 November 2021.
How many times can I enter the ballot?
The ballot is designed to accept only one entry per person.
What if there is no availability for my desired tour/accommodation?
The availability is constantly being updated, so please check back or call the operator direct who can help with availability.
What happens to my voucher if I don’t arrive for my tour/accommodation or cancel on short notice
Your voucher will be forfeited. For most tours there are preparations involved and costs incurred to prepare for your experience and a no shows or late cancellations severely impact on operators.
Can I change or cancel my booking?
Yes, however you can only rebook with the same provider for the same tour/accommodation as originally booked. Only the date and time can be amended. Please refer to tour operator’s / accommodation provider's own policies around changes and cancellations as in some circumstances change or cancellation fees may be enforced.