The Coast is Calling Travel Vouchers Program
– Voucher Support
Have you got a question that you can’t find in our FAQ or wish to provide feedback?
No problem, please complete the form below or call 8456 1536.
How will I know if I am successful in the ballot?
If you are successful in the first draw, you will be notified by email and/or SMS on the date of the draw, Thursday 4 December 2025.
If you are successful in the redraw, you will be notified via email and/or SMS on the date of the draw, Thursday 22 January 2026.
If you are successful in the redraw, you will be notified via email and/or SMS on the date of the draw, Thursday 22 January 2026.
How many times can I enter the ballot?
The ballot is designed to accept only one entry per person.
What if there is no availability for my desired tour/accommodation?
The availability is constantly being updated, so please check back or call the operator direct who can help with availability.
What happens to my voucher if I don’t arrive for my experience/accommodation or cancel on short notice
Your voucher will be forfeited. For most tours there are preparations involved and costs incurred to prepare for your experience. No shows and late cancellations severely impact on operators.
Can I change or cancel my booking?
Yes, however you can only rebook with the same provider for the same tour/accommodation as originally booked. Only the date and time can be amended. Please refer to tour operator’s / accommodation provider's own policies around changes and cancellations as in some circumstances change or cancellation fees may be enforced.